Returns

Returns

Returning products is possible within 14 days after receiving the product. We use the Thuiswinkel guarantee return conditions as described below in the right of withdrawal.

Right of withdrawal:
The right of withdrawal applies to consumers and is excluded with regard to business customers. To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you are canceling the agreement. You can also invoke the right of withdrawal by sending it back without giving a reason within 14 days after receiving the goods. You can also first inform us within 14 days of receipt that you wish to cancel the purchase. You must return or hand over the goods to us immediately, but in any case no later than 14 days after the day on which you informed us of the decision to cancel the agreement. You are on time if you return the goods before the period of 14 days has expired. We will refund the full purchase amount within 14 days of cancellation. We pay back in the same way that you paid, unless you state your account number on the return form. Then we transfer the money to the specified account number. The right of withdrawal starts on the day after you, or a third party designated by you, have received the complete order. You may rate / use the products as is also possible in a store. The products must be returned undamaged and insofar as reasonably possible in their original packaging. Before you send the product to us, it is advisable to use the return form sent with the order for a faster processing or to request it again via support@sitcon.nl. We will confirm receipt of the form by mail.

Important:
Due to the nature of the products and the often one-off use, certain products thoroughly check whether the product is unused and for which costs may be charged. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

Excluded from the right of withdrawal are:
* Products manufactured in accordance with the instructions of the consumer (customization).
* Easy to copy products, such as software, if the seal is broken.   This is stated when applicable with the product information.

The costs of the return shipment are for the account of the customer.

Return address:
Sitcon BV
Returns department
Twentehaven 11
3433 PT Nieuwegein
The Netherlands

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