Frequently Asked Questions

Frequently Asked Questions

FAQ

  • Sitcon was founded in 2007 and has grown over the years to become the leading security equipment company. Thanks to our own stock and experienced product specialists, we can advise you on the best product with specific advice. Our main office is located in Nieuwegein near Utrecht , but we also have stores in Amsterdam and Maaseik (Belgium)

    Sitcon BV
    Twentehaven 11
    3433 PT Nieuwegein
    the Netherlands
    +31 30 6303631
    support@sitcon.nl
    VAT number: 819292059B01
    Chamber of Commerce number: 30239424

  • If you wish to order a product, you can click on the 'in shopping basket' button on the product page, after which the desired product will be placed in your shopping basket. Then enter your name and address. You then select your preferred payment method, after which you can pay securely online or select that you first want to transfer the amount per bank (option: advance per bank). You will then receive a confirmation email of your order. If the product states that the product is in stock, it will be sent to you on TNT post or DPD the same day on workdays and you will usually receive the ordered product the next working day or the day after. We send all products in a 'neutral' white box, without mentioning the logo or name. Only our address is listed as the sender. & Nbsp; & nbsp;

  • We accept the following payment methods:

  • National (Belgium and Netherlands)

    • The Netherlands - DPD. Free Shipping. You will receive the ordered goods within 1 or 2 days.

    • the Netherlands - DPD Parcel shop. Free Shipping. Within 1 to 3 days you can pick up the package at the Parcel shop you selected.
    • Belgium - DPD. Free shipment. You will receive the ordered goods within 3 to 5 business days.

    • Belgium - DPD Parcel shop. Free Shipping. Within 1 to 3 days you can pick up the package at the Parcel shop you selected.
    • Belgium - DPD Express. You will receive the ordered goods within 1 or 2 business days. € 12.45

    • Collection by appointment - Free

    International

    • Europe Express - Traceable - Duration: 2 to 5 working days € 24.95

    • International Express - Traceable - Duration: 3 to 7 working days € 39.95

    • Collection by appointment - Free

  • We have 3 real stores where you are welcome to view the products. You can visit us without obligation within the stated opening hours. Our experienced salesperson will be happy to help you with explanations and advice about our products. Click below on the store you wish to visit for more information:

    Amsterdam

    Utrecht

    Maaseik (Belgium)

  • The right of withdrawal applies to consumers and is excluded with regard to business customers. To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you are canceling the agreement. You can also invoke the right of withdrawal by sending it back without giving a reason within 14 days after receiving the goods. You must return the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to cancel the agreement. You are on time if you return the goods before the period of 14 days has expired. We will refund the full purchase amount within 14 days of cancellation. We pay back in the same way that you paid, unless you state your account number on the return form. Then we transfer the money to the specified account number. The right of withdrawal starts on the day after you, or a third party designated by you, have received the complete order. You may rate / use the products as is also possible in a store. The products must be returned undamaged and insofar as reasonably possible in their original packaging. Before you send the product to us, it is advisable to use the return form sent with the order for a quicker handling or to request it again via support@sitcon.nl. We will confirm receipt of the form by e-mail.

    Important:
    The nature of the products and the often one-off use of certain products thoroughly check whether the product is unused and where otherwise costs can be charged for. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, the characteristics and the operation of the goods.

    Excluded from the right of withdrawal are:
    * Products manufactured in accordance with the instructions of the consumer (customization).
    * Easy to copy products, such as software, if the seal is broken. This is stated where applicable in the product information.

    The costs of the return shipment are for the account of the customer.

    The return address is:
    Sitcon BV
    Returns department
    Twentehaven 11
    3433 PT Nieuwegein
    the Netherlands

  • Although we take great care of the quality level and packaging of our products, it is possible that a product reaches you or becomes defective within the warranty period. All items you purchase from us are covered by the legal warranty. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. A factory warranty also applies to some products. This warranty does not affect the legal warranty. Before returning the product, we request that you first write to us using the contact form below with the description of the problem and your invoice number. We will respond to the request within 2 business days.

  • Although we strive to process your order as well as possible and test the products for quality, it can always happen that you have a complaint about our products or services. You can initially report a complaint to us by telephone, although we request that you also send a clear description of your complaint by e-mail. We will respond to this complaint within 2 working days and try to reach a satisfactory solution with you. If you cannot find a solution for the complaint with us, you can submit it to the disputes committee of the Thuiswinkel foundation to which we are affiliated. This foundation is independent and protects the rights of the consumer. See further: www.sgc.nl . If you are not satisfied with the handling of your complaint, you can also submit it to the Disputes Committee via the European ODR Platform (https: //ec.europa .eu / consumers / odr /).

  • Mail your question to support "sitcon.nl and we aim to answer your question within 24 hours.

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Service van Sitcon - Gino

Sitcon´s service

  • Same day shipment on weekdays
  • All products in stock
  • Customers rate us with a 8.7 based on 115 reviews
  • Thuiswinkel member
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Beoordeling door klanten: 8.7 / 10 = 115 beoordelingen